Because OEMs are starting to put this value on the box itself, as a bar code, this can be useful: scan it from the box without needing to open the box. PKID, a 13-digit number that corresponds to the Windows product key that was inserted into the firmware of the device at manufacturing time (using OAv3).
ProductKey: This is the Windows product ID, a.k.a.Partners would only have this value if they get it from the OEM (and booting up the device to get this, then putting the device back in the box is an absolute last resort – not only is it expensive, but it can cause problems for the customer later on). Customers use this value to register existing devices. HardwareHash: The 4K string retrieved from a running Windows 10 OS on the device.SerialNumber + OemManufacturerName + ModelName.HardwareHash + ProductKey + SerialNumber.What I stressed in that blog is that there are multiple ways that devices can be identified: Locate the device that needs service, then select Info & support > Start order.įor more detailed info on the service process, see How to get service for Surface or Getting your Xbox device serviced.As I discussed in a previous blog, CSP partners (who could be distributors, resellers, or service providers) are able to register devices for Windows Autopilot on behalf of customers using Partner Center, either interactively (upload a CSV file) or via the available APIs.
On /devices, you can get service for your Surface, Surface accessory, Xbox, or Xbox accessory. How to get service for your Microsoft device In Device coverage, you'll see what kind of warranty coverage your device has and how much time is left. Locate the device that you want to check the warranty on, then select Info & support. Once you've registered your device, use your Microsoft account to check your Surface warranty or check your Xbox warranty. For help registering your Surface or Xbox, see Manage devices used with your Microsoft account or Getting your Xbox device serviced.
Registering your Microsoft deviceīefore you can check your warranty or get service, you may need register your Surface or Xbox to your account. If you have a Surface or Xbox, you can use your Microsoft account to check its warranty and make warranty claims.
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